At Una Explores, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
You may return most new and unused items within 14 days of receiving your order. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Please include your order receipt or proof of purchase when returning the item.
Return Process
To initiate a return, contact our customer support team at [email protected] with your order details and reason for return. Once your request is approved, we will provide instructions for sending the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7 to 10 business days. The refund will be issued through the original payment method or as store credit if preferred.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 3 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Some products, such as personal-use items, customized goods, or clearance items, cannot be returned or refunded. Such exclusions will be clearly stated on the product page.
Contact Us
For any questions regarding returns or refunds, please reach out to our support team at [email protected].